Refund Policy
Dear Customers,
Our return policy is within 30 days from the date of receipt of the goods.
Thank you for your support and trust! We are committed to providing you with high-quality products and comprehensive after-sales service. Below is our detailed after-sales policy:
Return Policy: Since our factory produces each item to order, and each item is a unique, custom-made product, we do not support returns or refunds without a reason. However, please rest assured that we always prioritize customer experience and provide appropriate solutions for special circumstances.
After-Sales Service Guarantee
✅ 1. Transportation Damage Guarantee
If the goods are damaged during transportation, please provide clear photos. We will negotiate a solution with you based on the actual situation. Solutions include replacement, partial refund, or full refund, ensuring your rights are not infringed.
✅ 2. Transportation Delay Compensation
If the order is delayed due to force majeure, we will contact you in advance and provide proof of the delay, along with reasonable compensation. For each day of delay, we will compensate you US$10, up to a maximum of 50% of the product's selling price. Please rest assured. assured.
✅ 3. No Return Required
Except for returns requested for personal reasons, all after-sales issues mentioned above do not require product returns. We will directly provide you with the appropriate after-sales solution to minimize your inconvenience.
✅ 4. Multi-Package Delivery & Delivery Time
Due to differences in product volume and weight, your order may be split into multiple packages for delivery. The order process does not end after receiving the first package; other packages will arrive successively. The estimated delivery time is 14-28 days. Please be patient. If you have any questions, please feel free to contact us!
We are always committed to providing high-quality products and services. Thank you for your understanding and support. If you have any questions, please feel free to contact us. We will be happy to assist you!
[ZGNBSD] Customer Service Team
